Analyse Characteristics of Exemplary Business Communication
Business communication is essential because it enables interaction and sharing of information within an organization. Among its various forms, upward communication is the most effective. Another form of business communication is also very useful, which is horizontal communication. It enables knowledge sharing and communication among peers. However, there is no guarantee that communication will benefit different levels in a hierarchy. However, upward communication makes employees powerful and useful as they can send their ideas and views to the standards above them in the organization (Kamal Kumar & Kumar Mishra, 2017).
Its effectiveness is because of its relevance to everyone within an organization. It is a usual flow of communication that comes from the top to the bottom. It may not consider reservations and concerns of those working at the bottom. Therefore, upward communication removes this limitation and involves every employee in the communication process. Bottom level employees work actually, and they have valuable and genuine information. An organization has to use their views and actions to make them the real asset of the organization. It is understandable and justified to use upward communication because it is way more effective than other forms of business communication (Kramer, 2017).
The effectiveness of upward communication can be expressed and justified through an example. A sales representative is the employee of an organization who has to deal with customers directly. She notices the expectations and preferences of customers without any hurdle. She sometimes has to face an undesirable situation, especially when she has to face complaints of customers. In this context, she might have information that may not be in the knowledge of executives of the organization. If there is upward communication and the organization encourages this form of communication, her experiences and suggestions can quickly become part of the overall information and knowledge of the organization.
References
Kamal Kumar, K., & Kumar Mishra, S. (2017). Subordinate‐Superior Upward Communication: Power, Politics, and Political Skill. Human Resource Management, 56 (6), 1015-1037.
Kramer, M. W. (2017). Supervisor–subordinate communication. The international encyclopedia of organizational communication, 1-14.
